Are you maximizing the capabilities of your office phone network?

As your local Okanagan IT solutions provider, CONNECT is always looking to keep the Okanagan informed about the latest and greatest IT products for local businesses. One of our specialties is VoIP phone systems, which are revolutionizing the way people think about and use their phones for business. So what are VoIP phone systems, and how are they improving the communication structures of businesses around the world? Let’s find out!

Voice over Internet Protocol (VoIP) technology uses IP networks, such as the internet, in order to make and connect phone calls, rather than traditional phone lines. In this way, VoIP is liberating businesses from many of the constraints of legacy phone systems through increased ease of use, portability, functionality, and accessibility.

Consultation: The first step we take before ever implementing a VoIP phone system is a thorough consultation process. Like any information technology, an effective VoIP system requires a strong network behind it to ensure consistent quality on every call. We review your internet connection and network environment, as well as the requirements of your VoIP system. VoIP systems can include anything from fancy desktop handsets to phone lines through the internet, to remote phones for remote workers. We offer custom VoIP solutions, not one-size-fits-all solutions. Once we understand the scope and scale of your IT needs, we implement the system.

Ease of Use: The most obvious feature of a VoIP system is how easy it is to set up and add users to your office’s network. Since you don’t need to have professionals come in and run more phone line in your office, all you need is an internet connection and a VoIP phone, without even any extra hardware or software. This also makes it extremely easy to add users to your network, whether they need a new phone number or are connecting to your office network. As you can imagine, this ease of set up and use also offers big savings when getting your network off the ground or expanding it.


Portability: Another great aspect of a VoIP system is how easy it is to pack up and move, whether you’re going across the office or moving floors. As long as you stay connected to the same IP network, you don’t even have to change your phone number, which is always a hassle to communicate to clients and suppliers.


Functionality: VoIP systems have many features that extend the ability of your office IT network. They can be easily synced with your preferred video conferencing platform for crystal clear audio on video conferences. There are also simple voicemail forwarding features and even voicemail-to-text transcription services on some models, to prevent you from having to check your voicemail. Finally, conference calls are easier because your office is all connected on a single network.

Accessibility: Having a VoIP system is a great way to ensure that you never miss a client’s call again. One feature that permits this is the ability to have different devices ring for a single call.

You can send the first few rings to your office phone and if you don’t pick that up, subsequent rings can be sent to your laptop or cell phone, maximizing your ability to answer calls, wherever you are and on whatever device you’re using.

CONNECT is your local IT solutions partner because we support businesses of all sizes in Kelowna, Penticton, Kamloops, and Vernon through our comprehensive IT services, 60-minute response time, and our True Partner relationship which is based on communication, responsiveness, trust, and experience.

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