IT Technician

We are looking for a brilliant, overachieving, and enthusiastic individual to join our Support team in Penticton!

Position: IT Positions
Location: Penticton
Job Type: Full-time, Part-time, Contract, Permanent

About the job!

We are looking for a brilliant, overachieving, and enthusiastic individual to join our Support team! If you are personable and quick on your feet, then we’d like to invite you to join our growing family.

With this opportunity, we will feed the hunger that you have bubbling inside of you. We’ll give you the freedom to tackle the IT things you do know and help you build your knowledge for the IT things that you don’t know. As we ALWAYS say, we can teach technology, but you need to meet us with your determination.

Outside of this opportunity, we’ll even assist you with your daily life through comprehensive benefits and training to help move you down your desired career path.

We currently have multiple positions open spread across our main office locations. Positions are open in Kelowna, Kamloops, Penticton, and Vernon.

Key Areas of Responsibility

  • Resolving technical support issues (related to servers, applications, networking, backups, security, etc.); escalating where appropriate to other team members
  • Providing remote support and on-site support
  • Following standard operating procedures as much as possible and helping create new procedures for newly identified resolutions
  • Maintaining accurate documentation of client networks, resolved issues, and client information
  • Communicating tickets status and updates directly to clients
  • Providing technical support to the organization’s internal users of computer applications and hardware
  • Participating in team and company meetings to help ensure the success of the team and organization
  • Working with management to layout a training plan to help move your career forward
  • Being willing to work flexible hours when required to meet client deadlines and participating in the rotating on-call schedule.


  • Highly comfortable in interacting with others, of varying personalities, on the phone and in-person
  • Adaptable and open to constant priority changes
  • Calm and collected disposition because there will be pressure and difficult situations
  • Microsoft, Cisco, and CompTIA A+ certifications are assets
  • Willing and able to work regular office hours plus join rotating on-call schedule
  • 2+ years working in Desktop (end-user) Support
  • 2+ years working in a Network Admin or Network Support capacity
  • Microsoft Certification (preferred, please detail your certifications)
  • Knowledge of MS Server 2003, 2008, 2011, 2012, 2016, 2019 (SBS, Exchange, etc.) is an asset
  • Experience in all versions of Windows (please list experience).
  • Experience in OSX is an asset
  • Experience in business applications is an asset (please list experience)
  • Experience supporting virtualization (ideally Hyper-V and VMware) is an asset
  • Knowledge and experience with network security appliances is an asset
  • Transportation (your own vehicle) as the job will require travel to and from client sites. Compensation for mileage included.

Please specify your software knowledge base and any certifications you may have within your application.

Salary will be negotiated based on qualifications and experience. Employment includes extended Employee Health Benefits Package and membership in our company profit-sharing plan.