Sales Specialist

Are you an outgoing, highly driven sales professional that’s passionate about building connections and finding custom fit solutions to align with business goals?

Position: Sales Specialist
Location: Hybrid remote in Kelowna, BC V1Y 8T8
Job Type: Full-time, Permanent, Salary: $15.65-$28.82 per hour

About the job!

We, at CONNECT Telecom are seeking a Sales Specialist to join our growing team!

Serving the Thompson-Okanagan since 1986 and headquartered out of Kelowna, CONNECT Telecom is the trusted communications partner for 100’s of medium to large-sized companies. CONNECT’s comprehensive suite of telecom brands and solutions keep your communication network effective in or out of the office.

The Role:

As part of our expansion plan, Connect seeks an experienced and enthusiastic Customer Care specialist with a contagious passion for customer service and technology to form an integral part of our team in the Okanagan area.

You’re well suited to this job if :

  • You have a technical aptitude and are a fast learner
  • You are highly motivated and drive sustained performance – through developing and leveraging strong relationships
  • You have exceptional negotiating skills and you are able to adapt and overcome objections
  • You understand the sales cycle and the buyer’s journey and can align your process to achieve the most dynamic results
  • Passionate about sales with a desire to develop and build strong connections

Key Areas of Responsibility

New Business

  • Seek out new business/leads
  • Qualify leads (initial meetings, budgets, needs, current Telecom woes, etc.)
  • Finalize sale (proposal/contract) and initiate onboarding activities
  • Maintain and sell to an extensive existing customer base
  • Meet and/or exceed targets/expectations
  • Market on social media platforms to build personal brand
  • Present quotes and proposals in a timely manner

Account Management

    • Develop, grow, and maintain relationship with new and existing accounts
    • Advise on and quote new opportunities
    • Advise on antiquated technology (EOL, EOS) and propose action plan to replace
    • Handle all quoting/sales (projects, hardware, software) for assigned accounts
    • Ensure customer retention (keep the competition away)
    • Meet and/or exceed targets/expectations
    • Perform other duties and tasks as required

Requested Skills and Experience

  • 2 years’ Telecom industry experience in outbound sales is preferred.
  • VoIP/PBX knowledge is required. PRI and SIP trunk knowledge is an asset.
  • Bachelor or higher education is preferred
  • Demonstrated record of achievement in sales
  • Well-developed business acumen and negotiation skills
  • Exceptional interpersonal and relationship building capabilities
  • Pragmatic, approachable, and comfortable in facilitating win-win outcomes
  • A daily focus on exceptional customer service and support
  • Proven experience in a B2B and B2C sales environment, with two or more years preferred
  • Strong organizational, operational, and planning skills in a sales focused environment
  • Agile mindset, both willing and able to adapt and pivot in a fast-paced work environment
  • Being proactive and goal-oriented
  • Being able to work independently with minimal supervision


  • Dental care
  • Employee assistance program
  • Extended health care
  • Profit sharing


  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Kelowna, BC V1Y 8T8: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)


  • Outside sales: 2 years (preferred)
  • Telecom Sales: 2 years (preferred)

Willingness to travel:

  • 25% (preferred)